Complaint form

  • 1Incident
  • 2Description
  • 3Flight
  • 4Claim
  • 5Passenger
  • 6Payment
  • 7Confirmation
  • 8Summary

If your FLIGHT was DELAYED or CANCELLED... Or there were OTHER PROBLEMS during your trip. SUBMIT e-COMPLAINT to the airline! Select the kind of incidents and press Continue to proceed.

FLIGHT DISRUPTION

HAND & REGISTERED BAGGAGE

TICKET & CONTRACT of CARRIAGE

CUSTOMER SERVICE



Additional information


Information about flight


?

?
?


?


?

What form of compensation would you like to receive?


?

Passenger data

?
?


?

?
  
  

  


* I consent to the processing of my personal data by the data administrator FC Management Sp. z o.o., ul. Łętowskiego 20 Katowice, entered into the National Court Register maintained by the District Court Katowice - Wschód in Katowice, VIII Commercial Division of the National Court Register, under KRS: 0000462256, NIP: 9542743110, REGON: 24326195600000, contained in the form an opinion about the air service and/or a request for assistance, in accordance with the Act of 29 August 1997 on the protection of personal data (Law Gazette of 2002. No. 101, pos. 926 as amended). All collected data will be used only to the extent necessary to provide information about air passenger rights, advice and guidance of possible solutions to the problem. Information on the individual case, in an anonymous form, can be maintained for statistical purposes.

  

* I agree to the processing of my personal data and data concerning the use of the service and functionality provided by FC Management Sp. z o.o. and the entities cooperating with it for marketing purposes.

  

* I agree to receive on my email account commercial and marketing information sent by FC Management Sp. z o.o. on its own behalf and on behalf of the cooperating entities.