1. Confidentiality of customer data
2. Securing the service with password
3. Cookies policy
4. Creating backups periodically
5. Anti-spam security
6. Protection against virus
7. Authorization of outgoing mail (SMTP).
In addition, Niceflight.pl processes and protects your personal data with the most accurate care. All data are protected in accordance with the Law on the Protection of Personal Data.
Confidentiality of customer data
While registering an account on the Niceflight.pl platform you can be sure that your personal data will remain safe. Your personal data are used by Niceflight.pl exclusively for the procedure of filing and sending the complaint to the airlines as well as forwarding your case to the consumer organization for monitoring. We will not share your personal information with third parties except where disclosure would in performance of the obligation under the law. At the request of the competent authorities (prosecutors, police), each operator is required to make the information available.
Securing the service with password
Access to each user account created on the Niceflight.pl server (including accounts created upon the completion of complaint application) is password protected. In this way, access to your account is possible only after proper authorization. You can always change your password on your customer panel. If you have forgotten your password, there is formalized procedure of granting a new password.
Cookies we are using help us to optimize the use of the website and to gather statistical data. Personal data that is collected using cookies can be collected only in order to perform certain functions and act. We use session (temporary) and fixed cookies. Session cookies is stored on the user's device to log off from the website or disable the web browser. Cookies are stored permanently within a defined time, which determines the parameter contained in the file cookies - the user has the possibility of their manual removal.
The copy of security
The data on the Niceflight.pl server are subject to periodic backups. In particular, there are backups of complaints and e-mail from the past three days. You can quickly restore modified or erased data set.
There are expanded and advanced spam filters operating continuously on the Niceflight.pl server. They allow filtering of unsolicited e-mail (by e-mail address, server, and country of origin). These filters also analyze a subject and the message content regarding the presence of spam words and phrases.
The e-mail boxes on the Niceflight.pl server are protected by an antivirus program that scans all incoming and outgoing mail for the presence of viruses in it.
Authorization outgoing mail (SMTP)
The authorization is mandatory for all outgoing mail (SMTP) on the post server of Niceflight.pl. Thanks to this procedure an unauthorized person can’t impersonate the user and send through our servers messages with his address as the sender.